Return & Refund Policy

Return & Exchange is applicable once you receive a damaged product. However, the chances are very meagre as we make sure to do two strict rounds of quality checks before dispatch. 

We will reimburse you no later than 4-7 days from the day we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days
• The goods are in the original packaging

The following goods cannot be returned:

• The product made to your specifications or clearly personalized.
• The product that is used or worn.
• The product that has smell, fragrance.
• The product that has hole made due to pins. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Note:
Opening/uncut video is mandatory incase you receive a missing/damaged product.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

12/1, Lindsay Street, 4th Floor, Kolkata - 700087

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@hijabkart.in